What is website care?
Website care is the ongoing work that keeps a site online, fast and secure after launch: hosting, backups, software updates, certificates, monitoring and small fixes.
It is the part most owners never think about until something breaks: a plugin update takes the site down, a certificate expires and browsers show a warning, or a hacked page starts sending visitors elsewhere. Care plans exist so those things are caught and fixed before customers notice.
What's in a Lab 5280 care plan?
- Hosting set up in your name, fast and monitored.
- Nightly backups with thirty days of restore points.
- Weekly updates to the platform, plugins, themes and server.
- SSL certificate that renews automatically.
- Security scanning for malware, plus firewall rules.
- Uptime monitoring around the clock. Downtime alerts come to a person, not a ticket queue.
- Small edits included each month: hours, prices, a new photo, a staff change.
- Page speed checks on mobile.
Why have an IT person run your website?
Because websites are systems, and the failures are system failures: DNS, email records, certificates, backups that were never tested. Lab 5280 runs the same checks an IT team runs on business systems, on your website, every day. If something does break, you email the person who built it, not a help desk.
Can you take over a site someone else built?
Usually, yes. The first step is a review: where the site is hosted, who owns the domain and accounts, whether backups exist and when the software was last updated. Anything not in your name gets moved into it. Then the site goes onto the care plan like any other.
Worried about email scams aimed at your business? These Journal guides help: the fake-invoice email and checking if a password has leaked.